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user_ciw8yr
1st Topic

2 Messages

Monday, February 17th, 2025 8:27 PM

Need to adjust spam blocking for Xfinity Voice

I have xfinity voice as part of the Xfinity double-play package with my Xfinity Internet. I would love to adjust my spam blocking settings for my landline, but it doesn't appear that I can sign in to my Xfinity voice account to change these settings. I need assistance with accessing these settings. I think the problem is stemming from the double play plan that I have, but I would still like to have access to the spam blocking settings since I do have a land line with Xfinity

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Updated 

1 month ago

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XfinityAmandaB

Official Employee

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2K Messages

1 month ago

 

user_ciw8yr Thank you so much for stopping in for help with your Xfinity home phone spam-blocking options. Some settings and options you do have to make sure you are logging in as the Primary user or Manager. If you check out this page here it will show you where you can go to see the spam filter options. If you are having issues from there please provide more details like any error message you may get whether you see the options shown on the support page so we can better assist in helping make sure you can access your voice options.

 

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user_ciw8yr

2 Messages

So I'm not exactly getting an error code or anything of that sort, but when I am on either the Xfinity website or the Xfinity app and signed into my account, it says that the only services I have are "Internet" and "Rewards", but I know that's not the case because I also have a landline. If I go to the Xfinity Voice website, and sign in, there's no settings wheel in the top right to change my settings for my phone. I think the issue is stemming from the fact that online it doesn't seem to register that I am an Xfinity voice user through the double play package

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1 month ago

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XfinityRaf

Official Employee

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809 Messages

Thanks for those additional details. If you could send our team a direct message with your full name and full address, we can further investigate.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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1 month ago

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