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user_n06j36
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2 Messages

Monday, March 17th, 2025 8:41 PM

New Modem--no Voice, no dial tone

Installed new Xfinity Modem and now no dial tone. Performed all trouble shooting. Nothing has worked. Have seen that Xfinity Rep must activate Voice on new modem. Please help! 

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16 days ago

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XfinityMarcos

Official Employee

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2.3K Messages

16 days ago

Hello user_n06j36, thank you for taking the time to visit our Forum community for help with your voice service issues. I know those phones are pretty important, so I get why you're looking for some help. I see that you send us a DM, but I'd like to make sure we get on the same page before we pivot there. Are you using your own modem or Xfinity gateway? Were you able to follow the activation steps listed in this 'Walkthrough' ? Also, did you install the new device in the same outlet as the previous? As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.

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user_n06j36

2 Messages

I'm using an Xfinity Gateway that was just sent to me. I followed the activation steps. The modem is in the exact same spot and the plug is in the same location. 

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16 days ago

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XfinityMarcos

Official Employee

 • 

2.3K Messages

 

user_n06j36, I appreciate the extra context. I'd like to review your account and try some targeted troubleshooting steps with you. We'll get this figurd out together. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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16 days ago

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