Visitor
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2 Messages
No dial tone after upgrading modem
We have no dial tone since we upgraded our modem. I have rebooted and did all the troubleshooting steps listed on your website/app. I can't reach anyone for help! How do I resolve this issue?
BTW, why is it so hard to get help from Xfinity? We pay a fortune for your service, yet we can't reach a live person. We should get better service.
XfinityVianney
Official Employee
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2.1K Messages
1 month ago
Hi @dacer123,
I hope you are doing well today. I appreciate you taking the time to reach out so we can help you out. I see you got to upgrade your Gateway, which is fantastic. We have some great equipment, and it always helps to ensure you have the most updated device for your speeds.
I understand that after you activated the new device, you didn't get a dial tone for your home phone. I'm sure this was confusing, but we will do our best to help. I jumped in on my end to get a head start. I noticed that everything was provisioned correctly, and the service should be working as expected after some help from our service team. How is everything on your end today?
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