No dial tone after upgrading to new router.

SW17322  Thank you so much for reaching out for help with your home phone services not working after swapping out your internet device. If you are still having issues with your phone services, we would be happy to help. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.