no dial tone

@user_7244d0 Thank you for reaching out to let us know you have no dial tone. We would love to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I have the exact same problem.  I recently upgraded the modem from the Arris, that had no issues whatsoever, to the XB7 and now have no voice services. No dial tone. This isn't simply a matter resetting the modem.  It seems voice services are turned off for my account or my phone number is associated with the old Arris or something else.  Tech support tries the same thing over and over and I still have the problem.  Xfinity is shipping a new router to my local xfinity store where I am to pick it up and exchange it with the current XB7 (which is brand new).  And it makes no sense to send out a technician in that everything was working fine with the Arris. Very frustrating.

I can truly imagine your frustration @GJ9. There could be a few reasons the phone service isn't working with the new modem. For the most part, the issue is on the backend. I'd be happy to help take a look into this more for you. Can you send us a DM with your name and address? 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)

I purchased new modem Motorola MG7700 and cannot get dial tone even with ethernet to R-11 adapter

Hello @user_103226, and thank you for reaching out to us here for assistance with getting your dial tone for home phone service on your new device. I would be happy to help in any way I can! 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!