No Dial Tone

I have performed both a hard reset and soft reset checked all the wires and cables for my phones and still have no dial tone. I do have Internet and TV would really like to get my phone dial to him back so I can use it. Any help would be greatly appreciated. I suspect it is something that Xfinity will need to send down the line to my modem. Just not sure how to get a hold of the proper person to do that.

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XfinityKei

Official Employee

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2K Messages

7 days ago

@user_ylrk9p You're with the right team to help! We can help you with your dial tone concerns. Thanks for letting us know abut the troubleshooting steps you’ve taken. I have a few steps I would like for you to try.

Is your phone plugged into your wall or the back of your modem? If it's in the wall please plug it into the back of the Xfinity modem and test it for a dial tone.

If you're using a cordless phone can you please reset the bases and unplug the batteries and put them back in.

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user_ylrk9p

Visitor

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2 Messages

7 days ago

Done - still no dial tone

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XfinityKei

Official Employee

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2K Messages

@user_ylrk9p Thanks for letting me know and taking those steps for us.
Can you please direct message me your first and last name along with your full service address so that I can assist you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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7 days ago

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Home Phone Features

user_ylrk9p

No Dial Tone

XfinityKei

user_ylrk9p

XfinityKei

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