Frequent Visitor
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9 Messages
No voicemail notifications on Comcast landline phone
I am no longer getting voicemail notifications on my landline. There is nothing on my phone, and the stuttered dial tone is not there either. The message is there, but no notification. I signed up for email notifications, because that is the only way that I know that I have a voicemail. What to do???
CCDevin
Problem Solver
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735 Messages
3 years ago
@Jrzy70
Good morning! Thank you for reaching out to us here through our Xfinity Forums support. I can definitely understand how convenient it is to have your voicemail sent to your email so you can access them anytime easily. We are glad to help make sure this feature is working perfectly for you.
First, I would recommend making sure the settings are set up properly. Would you log into https://comca.st/33w2Sj3 and follow the below steps to be sure you have your preferences set up for email notifications, please?
Log in using your Xfinity ID or email and password.
Ensure you are on the Voice tab.
Click on the Settings icon in the top right corner of the page and click on Settings.
Click on Voicemail Notifications.
Select the Enable voicemail transcription box and enter a valid email address in the Email Notifications section.
Select the Email Notification Options that align with your preferences.
Please let us know if this helps or if you have any questions.
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user_1b0125
Visitor
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2 Messages
3 years ago
This is an answer without a clue. They did not ask for how to get email notifications, they said that was all that WAS working.
I am having similar problems, many calls are not going to voicemail at all, just getting busy signal. This should not be possible! All calls should go to voicemail if not answered. I have already missed multiple business calls because of this. The robots just ask me to reset the modem, when the chat help even works which is only about 50/50.
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