Nomorobo and Advanced Call Forwarding

@XfinityJeniece​ Your name does not come up as valid for sending a Direct Message.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@XfinityJeniece​ You did not say to Direct Message "Xfinity Support" previously, you said to Direct Message yourself. I was previously told not to contact Xfinity Support with my issue.

You would need to create a public post first as we are a community Forum. Unsolicited Direct Messages are against the Forums Guidelines. However, once invited to Direct Message we would be happy to assist you through Xfinity Support. Since we are a team of live agents, we all work together on our Xfinity Support Messages to provide you assistance! We look forward to working with you. 

So far Xfinity Support DMs have been completely unhelpful at resolving this issue, or even reading it before posting an automated response from the outdated documentation based on a prior customer interface.