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user_0yoan1
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Visitor

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3 Messages

Thursday, June 12th, 2025 7:59 PM

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Nomorobo setup requires Advanced Call Forwarding and Allow Access to Voice Features but these are unavailable

Hi. I'm trying to set up the nomorobo.com feature to block robocalls. The instructions say to add nomorobo's phone number to the Advanced Call Forwarding section of my voice settings, but after a text box briefly appears there's an error message in the Advanced Call Forwarding section -'Sorry, but something went wrong. Please try again in a few minutes.' I tried this multiple times over multiple days.

Another help page instructs me to 'Allow access to voice features' under 'Account and identity', but that option is not displayed there. I'm the only user on the account.

Would appreciate any help you can provide.

Question

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Updated 

14 days ago

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XfinityJorge

Official Employee

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2.3K Messages

16 days ago

 

user_0yoan1 Hello and welcome to our Forums. You’ve come to the right place for help, and we truly appreciate the opportunity to work with you to get this issue resolved. Our team is here and ready to assist in correcting the error so you can successfully update your call forwarding settings.
To get started I will need you to send me a DM with your name and service address.
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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user_0yoan1

Visitor

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3 Messages

15 days ago

Resolved by DM and then a callback from an agent to work on the problem. Thanks.

3

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XfinityPaula

Official Employee

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1.5K Messages

user_0yoan1 It's great to hear that the agents were able to reach back out to you to resolve the trouble with accessing the advanced call forwarding issue. Were you able to finish setting up the nomorobo block? Is there anything else that we can help you out with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

15 days ago

0

user_0yoan1

Visitor

 • 

3 Messages

Yes, the nomorobo block is up and running. I'm all set. Thanks.

14 days ago

0

XfinityMarcos

Official Employee

 • 

2.4K Messages

 

user_0yoan1 That's great news to hear, and I'm glad we were able to help make sure we got the resolution we needed. Have a great rest of your week and be safe out there! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

14 days ago

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