I tried the AI chat, then the person chat then I called the phone number the chat agent told me to call and only got a run around. Never even got close to getting an answer.
user_5kwj3u Is it possible that the call is being blocked by the recipient's service provider if they are seeing it blocked on their end?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Understood, thanks for letting us know user_5kwj3u. We will certainly help you get this figured out and corrected. If your Xfinity Voice Caller ID shows as restricted, please try the following steps:
Reset your Caller ID unit: Unplug and power down the unit, then plug it back in and power it up. If you do not have a caller ID unit, you can also try manually rebooting your modem. Unplug the power cable from the back of the modem, wait for 10 secs, plug the power cable back in, and allow 10 mins or less for it to reboot.
Check Caller ID settings: Make sure the Caller ID feature is enabled in your Xfinity Voice settings.
Disable call forwarding: If you have call forwarding enabled, it may affect the Caller ID.
Turn on Caller ID on Xfinity X1 box settings: Go to settings > preferences > notifications > Caller ID and ensure it is 'On'.
If you're still experiencing this issue after doing so, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_5kwj3u
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3 Messages
1 month ago
I tried the AI chat, then the person chat then I called the phone number the chat agent told me to call and only got a run around. Never even got close to getting an answer.
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