Skip to main content

    Support

    Offers

U
user_vnxd4w
1st Topic

Visitor

 • 

2 Messages

Monday, May 12th, 2025 2:27 PM

Outbound Caller Id for Xfinity Voice

I have tried changing my outbound caller id for 2 years now, my display name is correct on the website, however my calls to other people still continue to show up as my ex-husband on the other person's phone. I have tried calling customer support and have received no real help. What can I do? This needs to be changed. Thank you!

Question

 • 

Updated 

10 days ago

11

1

0

XfinityDena

Official Employee

 • 

3.2K Messages

10 days ago

@user_vnxd4w I understand you wouldn't want your ex-husbands name to show. Is this on VOICE services or Xfinity Mobile?

2

0

user_vnxd4w

Visitor

 • 

2 Messages

Voice services, it is not xfinity mobile as I dp not  hve xfinity mobile. This is the Voice services for the landline. Thank you.

Like

Reply

10 days ago

0

XfinityKei

Official Employee

 • 

1.5K Messages

@user_vnxd4w Can you please direct message me your first and last name along with your full service address so that I can assist with your outbound caller ID information. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

forum icon

New to the Community?

Start Here