Outbound Caller Id for Xfinity Voice

I have tried changing my outbound caller id for 2 years now, my display name is correct on the website, however my calls to other people still continue to show up as my ex-husband on the other person's phone. I have tried calling customer support and have received no real help. What can I do? This needs to be changed. Thank you!

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XfinityDena

Official Employee

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4.5K Messages

1 year ago

@user_vnxd4w I understand you wouldn't want your ex-husbands name to show. Is this on VOICE services or Xfinity Mobile?

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user_vnxd4w

Visitor

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2 Messages

Voice services, it is not xfinity mobile as I dp not hve xfinity mobile. This is the Voice services for the landline. Thank you.

1 year ago

0

XfinityKei

Official Employee

•

2.6K Messages

@user_vnxd4w Can you please direct message me your first and last name along with your full service address so that I can assist with your outbound caller ID information.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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1 year ago

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Home Phone Features

user_vnxd4w

Outbound Caller Id for Xfinity Voice

XfinityDena

user_vnxd4w

XfinityKei

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