1 Message
outgoing caller id
4 customer service chats and my outgoing caller id is still not fixed. It says someone else's name and when we make calls people don't answer because they don't know it is us. The customer service rep says they fixed it but it is never fixed. Any suggestions?
XfinityJustinC
Official Employee
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893 Messages
9 months ago
Hello, @user_op71kc thank you for taking time out of your day to create a post, I definitely understand the importance of getting the caller ID name updated to reflect the correct name. I would like to help get this updated for you.
When you have time would you please send a direct message. With updating phone information, you will need your CPNI pin. If you don't know what it is you can find it in your account either online or through the great Xfinity App: https://www.xfinity.com/support/articles/view-change-voice-security-pin.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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