phone number bring screened even though I unblocked it

If the number has already been removed from the call screening/blocked list but is still being screened, there are a few things I'd check next:

1. Wait a little longer if the unblock was recent

   • Changes made through the Xfinity Voice portal don't always take effect immediately.
   • Give it at least a few hours, and in some cases up to 24 hours, to fully sync.

2. Check for multiple call filtering features

   • Verify the number is not listed under any other features such as:
     • Anonymous Call Rejection
     • Selective Call Rejection
     • Call Screening
     • Advanced Call Blocking / Spam Block
   • Sometimes a number can be affected by a different feature than the one you originally edited.

3. Try re-adding and removing the number

   • Add the number back to the screening/block list.
   • Save the change.
   • Then remove it again and save.
   • This can sometimes force the platform to refresh the entry.

4. Restart the phone equipment

   • If you're using an Xfinity Voice gateway/eMTA, rebooting it after making the change can help it pull updated feature settings.

5. Test what the caller hears

   • Does the caller hear:
     • A message asking them to announce themselves?
     • A spam screening prompt?
     • A busy signal or disconnect?
   • The exact behavior can help identify which feature is still intercepting the call.