Hello, @user_ttxcu1 sorry to hear your phone is not working. The TV seems to recognize that calls are coming in. Can you tell me what troubleshooting steps you've tried so far? For example, have you checked the phone to make sure it is plugged into the Tel#1 port on the back of the gateway?
XfinityThomasC
Official Employee
•
2K Messages
2 months ago
Hello, @user_ttxcu1 sorry to hear your phone is not working. The TV seems to recognize that calls are coming in. Can you tell me what troubleshooting steps you've tried so far? For example, have you checked the phone to make sure it is plugged into the Tel#1 port on the back of the gateway?
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