Visitor
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1 Message
premier voice call to Yekaterinburg Russia
I am an Xfinity voice premier customer in New Hampshire experiencing some type of routing failure or connection failure. When calling the Yekaterinburg region of Russia (011 7 343), the line pauses for several seconds before giving a fast busy signal. This began on September 14, 2026. Maybe open a ticket with the VoIP Translations / Network Operations Center (NOC) to inspect and refresh the international route table for my region." or let me know if for example Rostelecom in Russia is blocking calls now from the United States.
XfinityRoberto
Official Employee
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2.6K Messages
1 day ago
Hi there and welcome to Comcast @user_dti28a. I am sorry to hear that you are having troubles with your home phone service. You are at the right spot and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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