Remove the Voicemail Feature from my line

I use Xfinity for my landline, but I like my old answering machine. It is confusing to have both the answering machine and voicemail on the same line.

Can you remove voicemail from my line?

Thanks,

Tom

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XfinityMartyR

Official Employee

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3.6K Messages

13 days ago

user_ebvz4s Thank you for reaching out! Have you tried to increase the number of rings on your Xfinity Voice line before the voicemail answers? That may give your answering machine time to pick up the call.

To change the number of rings:

Sign in to Xfinity Voice Settings using your Xfinity ID and password.
Click on Call Forwarding and then scroll to Advanced Call Forwarding.
Click the drop-down under Rings to select the number of rings before voicemail.
**The minimum number of rings is two, and the maximum is nine.

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user_vo2vf8

Visitor

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3 Messages

I have the same problem- don't need/ want voicemail.

I do not see any option for number of rings. It only says

Send your incoming calls to up to 5 phone numbers simultaneously.

Add a phone number to your Advanced Call Forwarding list.

(edited)

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7 days ago

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XfinityAngie

Official Employee

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2.9K Messages

user_vo2vf8, Check out this link. It breaks down all the features:

https://www.xfinity.com/support/articles/phone-quick-reference-guide

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7 days ago

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user_vo2vf8

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3 Messages

Ok, does this mean if it is empty voicemail is not active? In the spam call section I have a radio button for sending suspicious calls to voicemail though

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7 days ago

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XfinityAngie

Official Employee

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2.9K Messages

user_vo2vf8, https://www.xfinity.com/support/articles/manage-voicemail-features-in-xfinity-connect should show you everything concerning Voicemail.

I would think if it isn't listed, you don't have it set up. Let me know if you need more assistance.

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7 days ago

Home Phone Features

user_ebvz4s

Remove the Voicemail Feature from my line

XfinityMartyR

user_vo2vf8

XfinityAngie

user_vo2vf8

XfinityAngie

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