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user_mtfkr3
1st Topic

3 Messages

Wednesday, January 8th, 2025 3:45 PM

Retrieving Voicemail from internet

The Customer support off-shore from the US is rude and horrible. The person I had this morning on-shore understood the problem. Spent over 1 1/2 hours with support just trying access voicemail from browser. The off shore people have all been rude and condescending and it is awful Xfinity is not logging the issues properly that you have to keep repeating the same issue over everytime or the people just don't feel like reading.

Off-shore people put you on silence and never tell you they are doing this, so you do not know are you still on .

Now Xfinity claims that the service is no longer available YET on their webpage it clearly states it is. So after time on calls seems like last person Alexandra is just trying to make her problem go away.

IS THIS SERVICE still available or NOT?

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Updated 

1 day ago

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XfinityKei

Official Employee

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1.2K Messages

8 days ago

@user_mtfkr3 I'm sorry to hear how about your prior experience. Our tea is here to help.

To resolve your concerns I have some questions to ask. 

Is this for your landline phone or your mobile phone?

How are you accessing your voicemail online? Are you using the Xfinity App or a website?

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user_mtfkr3

3 Messages

@XfinityKei​ It is a landline and I am trying to use your website. Again I do not appreciate your off shore team lying to customers, as when I called back for a 4th time I was immediately sent to 2nd level support as it is a KNOWN issue. So why did your off shore team lie to me about the service being discontinued?

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7 days ago

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user_mtfkr3

3 Messages

In addition, my mother's voice mail has 132 messages. In order to delete manually you must wait until you hear date & time message sent, and then phone number, then wait for message to start then you can delete. Also you start with the oldest message first, which is from 2021. This is totally unacceptable when issues occur.

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7 days ago

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XfinityKassie

Official Employee

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1.5K Messages

 

user_mtfkr3 Thank you for confirming the service you were needing assistance with. We appreciate you sharing the feedback, as we are always striving to improve our customers experience with our products, services, and support channels. I will be sure to pass along the feedback. With that said, are you still experiencing the issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_aivejh

1 Message

7 days ago

I am having a similar issue.  I am trying to help my father access his landline voice messages that used to be accessible via the xfinity.com site and you going to check my voice messages and call log.  Now we cannot access it and as soon as we select the option to check voicemail. It pops up a page talking about voice services but nothing and no way to access the messages.  What is going on and how can I help my father access his messages.  He is currently in my care and away from his home and needs to check all incoming call logs

3

XfinityBillie

Official Employee

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3K Messages

 

user_aivejh I understand how important it is to be able to keep up on important phone calls and voicemails. This link provides step by step instructions on how to access your voicemail when away from home. Can you tell me where in the steps you run into an error so I can better help troubleshoot?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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JoecoolinOR

Visitor

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7 Messages

@XfinityBillie​ I'm having the same problem.  It's pretty simple.  This is the error message I believe we're all getting:

Xfinity Voice

Sorry, but something went wrong.

Please contact us to reactivate your service.

Contact Comcast Customer Care.
So that's what we're doing.  I know my service is active cause I can still access them via my home phone & sure, I could go to my phone to listen to messages, but the way you have VMs available on the website is exponentially more convenient, so please get this fixed.
BTW, to piggyback on what user_mtfkr3 was saying, your Xfinity Assistant is pretty much worthless too.  There's nothing like being able to talk to some1 w/in your home country to get things fixed.  As some1 who's done tech support in the past, I know how important this is.
JJ

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3 days ago

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XfinityJoe

Official Employee

 • 

619 Messages

@JoecoolinOR 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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