hoffmancr's profile

Contributor

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34 Messages

Monday, December 20th, 2021 9:49 PM

Closed

Simultaneous Ring feature discontinued and sub-par call forwarding

Why and when did Xfinity discontinue the simultaneous ring feature?  In this day and and age with everyone using mobile phones it was an outstanding feature that helped you not miss your calls - you can't use call forwarding the same way. If I need to leave home and don't want to miss a call, sure I can forward but then if I need to call my home later than day when I know my kids are home, I can't call because I get a busy signal. Not only that, if you use call forwarding, it only rings once in my house and I don't even have a chance to answer, it's absurd.

I ported my home line to Verizon for less than a month and now that I am back with Xfinity, I can't get the feature back. I remained a internet and cable customer during the entire time and am a long standing customer for those services for at least 15 years.  This change is a MASSIVE step backwards and is making me reconsider taking my phone back to Verizon - I came back to Xfinity for the simultaneous ring feature. If I go to Verizon, I'm taking all of my business there. 

Official Employee

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2.4K Messages

3 years ago

Hey there, @hoffmancr, thanks for reaching out through Xfinity Forums! We definitely do not want to lose you as a customer and we truly appreciate your feedback regarding the Xfinity Voice features! We are always looking for ways to improve the customer experience and we apologize for the changes made to the features you enjoy. I will definitely ensure that your feedback is submitted regarding the call features! 

Visitor

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1 Message

2 years ago

I had the Simultaneous Ring feature as well until recently. We moved, transported our land line number, and the feature no longer worked. I agree with the other user…BIG mistake in Xfinity’s part. That is a useful feature for those of us who want to continue having a land line as well as cell service. I’d like a response letting me know that you are reinstating the feature…SOON! And if not, why not?!

New Problem Solver

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617 Messages

Hi user_a3dbe1

 

I know getting used to certain features we personally think are awesome and then them no longer working can always be a disappointment. It looks the feature with us is called Advanced Call Forwarding and it should still be an option. Please visit the link below and let me know if it helps! https://comca.st/3xhzdpD

I no longer work for Comcast.

Visitor

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1 Message

2 years ago

Count me in too. Used the feature daily for years. Just moved, transferred service, and now it's gone! What a shame!

Official Employee

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2.8K Messages

@bkurt01 Firstly I'd like to thank you for your loyalty in bringing us with you in your move. Just to clarify, is it the call forwarding feature you aren't able to use? If you've just transferred services you may need to set it back up following the directions outlined in this link: Advanced Call Forwarding

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