Visitor
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3 Messages
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, the phone rings about ten times and I get another recording asking me for a remote access code. She swears that I am the only one this happening with and that she has not ordered Spam Call Filtering for her home phone. What is going on?
XfinityCarolyn
Official Employee
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190 Messages
12 days ago
@user_sj7m5h Thanks for reaching out to us regarding spam call filtering. If you are making a call to a party that has spam call filtering, they would need to work with their carrier to remove you from that list or modify their settings. Once they complete these steps, you should be able to make calls to your friend again.
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