Contributor
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62 Messages
turn off voice mail
Hello: I want to turn off voice mail. I have an answering machine. My home phone calls are also diverted to my cell phone. However, there are times (if the modem needs a reset) when a call goes to the Xfinity voice mail and I will not know that because 5 months of the year I am out of state. Please tell me how to disable the voice mail. I see past posts regarding this but also saw that the person was instructed to to do a peer to peer request or conversation and I could not find how to do this.
Accepted Solution
XfinityBenjaminM
Official Employee
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3.2K Messages
3 years ago
@sujon Hello! Thank you for reaching out to us here on our Community Forum. We can certainly assist you with this. We'll need you to send us a Direct Message with your full name and address to help you further. Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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tommieboi120
Frequent Visitor
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15 Messages
3 years ago
I have the same problem. I never signed up for xfinity vm. But if I am on the phone and i get another call it goes to voicemail. I never realized this, and for more than a year, I have lost many calls. Including hospital stay time when a roommate needed me and I did not get the msg.
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