Hello, user_e4af76. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Thank you for reaching out to us @user_k1wogp! Disabling the voicemail on the Xfinity Voice landline currently requires an Xfinity employee to manually make those changes to the Xfinity Voice services. This will require verifying the Xfinity Voice Security PIN. Please check this article here to view or change your Xfinity Voice Security PIN.
Please call 1(800) 934-6489 to get connected to a member of our Xfinity Voice team that can verify the Xfinity Voice Security PIN and make these changes.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good morning user_w10dez. Happy Monday to you. Thank you for sharing the trouble you are having since requesting the voicemail to be removed back in August. I'm sorry it doesn't seem to have been completed. I have worked with customer previously and found that while the feature was removed, the provisioning never processed leaving the voicemail still active on the line. I would be happy to investigate this for us and help to make sure we have the voicemail option removed. It might sound funny to ask, but since requesting to have the voicemail removed, have you reset your home phone?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_2zneiw Is this on your home phone (Voice) or Xfinity Mobile?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_lja8ll, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Voice service and the Voicemail. I would be more than happy to offer my assistance looking into this further for you.
Are you having issues with a personal answering machine not answering before the Xfinity Voice Voicemail service? A quick and easy way to fix this is by changing the ring-count of the Xfinity Voice Voicemail service as high as it can go. If you answering machine picks up after a certain amount of rings, it just needs to be before the voicemail ring count. You can find steps on our 'Change the number of rings before your voicemail answers — Xfinity Voice help' support page.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasA
Official Employee
•
2.2K Messages
4 months ago
Hello, user_e4af76. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
- XfinityThomasA
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user_k1wogp
1 Message
4 months ago
I want to disable the voice mail option on my home phone number how do I do that?
1
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user_w10dez
1 Message
4 months ago
BE WARNED - I had Xfinity turn off voicemail in August 2024 but it is still recording.
3
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user_lja8ll
1 Message
21 days ago
I have had no luck twice having xfinity turn off voicemail. Am on hold again today to reach a human
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