Visitor
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1 Message
Unable to Access Xfinity Voice Site
Sorry, but something went wrong.
Please contact us to reactivate your service.
Contact Comcast Customer Care."
To note, my home phone service is working fine, in that I can make and receive calls without any issues, my issue is that I cannot access the Xfinity voice site.
For troubleshooting steps I have already done, or verified, with Xfinity support (via Reddit) includes:
1. Confirming that I am not using a VPN
2. Confirming that I am logged into Xfinity as the primary account [Edited: "Personal Information"] that should have access/permissions to the Xfinity voice site
3. Tried clearing my browser's cache and cookies
4. Tried accessing the Xfinity voice site using three different browsers including Google Chrome, Mozilla Firefox, and Microsoft Edge
5. Tried accessing the Xfinity voice site on completely different computers, using the same browsers including Google Chrome, Mozilla Firefox, and Microsoft Edge
No matter what I seem to do, I am unable to access the Xfinity voice site using my account.
Support from Reddit mentioned that I need assistance from the "advanced team" to look into this further.
Thank you.
XfinityJeff
Official Employee
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258 Messages
1 day ago
Good morning @user_21mzr2, and thanks for posting to the Xfinity forums today, I hope you are having a good weekend so far. I am sorry to hear that you are having that issue when trying to access the Xfinity voice section of the website, but you have reached the right team that can take a look at that error and get this resolved. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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