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user_wia612
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05/04/2026 10:36 PM

Voice mail service

My 99 year old mom wishes to use her phone answering machine rather than the Xfinity service. How can this service be disabled so that callers can leave messages on her phone?

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13 days ago

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user_6crmpy

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15 days ago

I've had xfinity mobile for years. All of a sudden I have no voice-mail service. I've had it all this time and now it just disappeared, WHY???

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XfinityAlyssaA

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Good afternoon @user_6crmpy and thank you for reaching out on our Community Forums regarding your voicemail issues, we appreciate it. I see that you stated you lost your voicemail service. That is definitely strange and we are happy to help troubleshoot. To start, may I confirm if you have tried restarting your mobile device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

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user_6crmpy

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Yes, I've restarted it and powered down. I've dialed 1 and *86, it asks for a password or code, but I've never had a code. I've had xfinity for years and always had voice-mail, now, no one can leave voice-mail. So, I don't know what happened, it just stopped.

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13 days ago

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XfinityAlyssaA

Official Employee

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Got it @user_6crmpy, thank you for letting us know that you've already attempted those troubleshooting steps. We appreciate you taking the time to try those recommendations.
 

Let's take a deeper dive into the issue and gather a bit more information to help determine whether additional troubleshooting may resolve the problem or if we need to submit a ticket for further investigation.

 

To get started, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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13 days ago

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