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user_acknb4
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Saturday, February 7th, 2026 10:02 PM

Voice Portal Doesn’t Show Anything

I’m trying to check my call history and it says to log in the voice portal.  I do that and it doesn’t show any of the features it is supposed to.    There is just an informational text bubble and a link to “learn more about Xfinity voice”. When I click that it says “blocked by policy”.  I really need my call history from early January to prove a credit card dispute.  This is on my landline, but mobile.   Can anyone help?

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15 days ago

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XfinityVianney

Official Employee

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2.5K Messages

15 days ago

 

user_acknb4, 

Thank you for reaching out and creating a new post. I understand you are having some trouble accessing your call history. Based on the message you get, it could be due to your user role. Are you currently listed as the Primary or Manager on the account? 

 

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user_acknb4

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I’m a manager.  I googled and it said that role could access it.   Is that incorrect?

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15 days ago

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XfinityBradM

Official Employee

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1.2K Messages

That is correct you would have access to the Xfinity Voice features as an account manager. There may be specific settings in place on our end that need to be adjusted. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

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15 days ago

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