New Poster
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3 Messages
Voice - Spam Blocker Operation
I am trying to figure out why the Spam Blocker on Voice lets so many calls through to ring. So, ...
- How does Xfinity Voice decide which spam risk category a call is placed: none, low, medium or high? Help pages were not helpful.
- Can we agree that since bad actors now spoof Caller Id locally and with rotation that the Blacklist feature has been rendered inoperative for spam/scam calls?
- Has a Whitelist feature been considered? For example, if a call is on my whitelist then pass it through (ring) otherwise continue with the blocker logic with the addition of adding a rule to cover none spam risk with the same options as low, medium and high risk.
- How do we get Xfinity to consider this change request?
In summary, I find the Xfinity supplied blocking features, for the most part, useless since I cannot understand them in significant detail and Xfinity has been lacking in a response to the evolution of spoofing with local rotating numbers.
Thanks
Chuck
XfinityNatalie
Official Employee
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152 Messages
3 days ago
Hi there, cjczajka! Thank you for reaching out to our XFINITY Community Forum. I know how frustrating it can be when you are working to prevent spam calls by setting your spam blocker on. However, it does not prevent the unique scam calls that have a workaround. We usually recommend reporting these calls to the FCC.gov website as well. You can also learn more about our Spam Blocker feature here at the XFINITY Spam Blocker overview.
For additional concerns, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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