Voicemail email notifications not working

It's for our Xfinity voice home phone

Hello @user_jwj68, Thank you for clarifying that for me. I really appreciate it. I understand you’ve already checked your settings and haven’t noticed any changes. Just to make sure we cover all bases, could you please confirm that under your voicemail notification settings, there’s a valid email address listed, and that one of the email notification options is selected?

Yes, here is a screenshot

[Image Removed: "Personal Information - Email Address"]

@user_jwj68, thank you for confirming the settings. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.