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user_ee1979
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4 Messages

Friday, February 17th, 2023 6:45 PM

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voicemail indicator

I can't get the voicemail flashing light to turn off. I have no messages and the link to "clear MWI" just says "sorry something went wrong, try again"

Question

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Updated 

2 years ago

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user_2fd91f

Visitor

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1 Message

2 years ago

I have the same problem. I can turn the indicator off on the phone but it turns right back on again.

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CCFelicia

Problem Solver

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311 Messages

@user_2fd91f oh no, we apologize for this concern, we're you able to follow the steps that XfinityBrandon left?

 

In addition, clear cache and cookies on the browser? 

I no longer work for Comcast.

2 years ago

0

CCBrandon1

Problem Solver

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770 Messages

2 years ago

Hello. Thank you for letting us know. I am sorry to read the VM light has been bringing you trouble. Did you get this resolved? Can you toggle the feature, off then on, and see a correction?

 

  1. Sign in to Xfinity Voice Settings using your Xfinity ID and password.
  2. Select the preferences you want to change.

Voice Preferences screen

Preferences Tab Options

VOICEMAIL INDICATOR LIGHT

Under Voicemail Indicator Light, you have the option to:

  • Turn off the voicemail light on your Xfinity Voice phone by selecting the Mark all voicemails as heard button.

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user_ee1979

Visitor

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4 Messages

@XfinityBrandon​ no, it doesn't work

I get:

Sorry!

An error occurred while processing this request. Please sign out and try again later.

2 years ago

0

XfinityEricB

Official Employee

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1.7K Messages

After signing out, did you try to clear cache and cookies to see if it help before logging back in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ee1979

Visitor

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4 Messages

got it to turn off by calling my home phone, leaving a message, then going through the steps to delete the message.

2 years ago

0

XfinityThomasC

Official Employee

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2K Messages

Wonderful @user_ee1979! Thank you for reaching out on the Community Forum for support with your voicemail issue. We are glad you were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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