user_g83b41 Hello, and thank you for reaching out. I'd be happy to help, but I want to make sure I understand your situation correctly first. Are you using Xfinity Voice (home phone service), and are you trying to access your voicemail from a different phone number? Also, when you mention it's asking for a password instead of a PIN, could you let me know exactly what you're hearing or seeing? For example:
Are you calling into your voicemail from another phone?
Is this for a home phone or Xfinity Mobile line?
Do you remember ever setting up a voicemail password?
With a little more information, I'll do my best to point you in the right direction.
XfinityChristy
Official Employee
•
3.2K Messages
18 days ago
With a little more information, I'll do my best to point you in the right direction.
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