Understandable. We'd be happy to investigate further. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

Hello, @mbenay! Thanks for reaching out to our Community Forums for assistance with your voicemail concerns. I'm sorry to hear you are experiencing a similar issue. We take our customer's security very seriously. And you can rest assured, we will get to the bottom of this. We should be able to determine on our end if a recent call has been made or not. However, If this is not the case, the best way to report any spam or phishing concerns would be through our Customer Security Assurance team. You can click on the link to visit our online website. There is also an Alert section where you can see specific phone numbers that have been marked as a Security Risk. That said, I'd be happy to check our records to confirm if it is a security concern or not. Could you please send our team a private message with your full name and full address? Thanks again. 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it