Hi @user_0mbgo5 Thank you for checking in with us about checking your voicemail from the site. Are you using the: connect.xfinity.com/voice/settings/ to log in? Are you receiving any error message?
I've been unable to check my landline voicemail as well, for at least a few weeks now. The Call History tab works fine, but if I select Voicemail, it says "An error occurred while processing this request. Please sign out and try again later." It's the same thing on computer browsers and on the Xfinity app on my phone. It worked fine for years prior to now.
djkuula, thank you for reaching out. It appears the OP had this issue a few months ago, so it may not be correlated to your issue today. Does the error occur when you select the voicemail tab or when you select an actual voicemail to play? Have you tried to clear your cache and cookies, or clear any old stored data from the app?
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XfinityEva
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2 months ago
Hi @user_0mbgo5 Thank you for checking in with us about checking your voicemail from the site. Are you using the: connect.xfinity.com/voice/settings/ to log in? Are you receiving any error message?
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