Contributor
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51 Messages
Worried about .wav file malware in Voice Email
Hi!
(Not sure where to post this...?)
Since April we've received 3 Xfinity-verified emails delivering voicemail messages to us. I know they're not ours - even tho the email address is correct - bec we don't have email delivery enabled for voicemail AND none of the 3 ever showed up in our Voicemail as displayed online or on our phone.
But that's not why I'm asking for help.
I never click on anything in emails but today I decided to listen to the .wav file that contained the message in the most recent email. It sounded like spam.
How safe is it to listen to - not download - a .wav file from within an Xfinity-verified email?
Is listening to the file from within the email the same as downloading it and listening?
I know that Xfinity takes Security very seriously (and the emails had the Xfinity-verified mark) but could that file have delivered malware to my iPad? How worried should I be?
:)
(Edited to add information & fix a typo)
Accepted Solution
BruceW
Gold Problem Solver
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26K Messages
1 year ago
Very good. I wouldn't say it's complete safe, but the contents of Verified email are probably as safe as you can get. As far as I know spammers and scammers have not yet figured out a way to mark their email "Verified".
I don't know what causes that. I suspect the pages are poorly coded as "internetsecurity.xfinity.com" is the only site I know of that gives me that error message. I often have to switch browsers to access those links.
I'll never say never, but my best guess is that audio files, especially in a "Verified" email, should be safe. Even if they contained malware, my understanding is that they couldn't hurt anything unless the system that accesses them has already been compromised.
Good luck!
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BruceW
Gold Problem Solver
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26K Messages
1 year ago
Are you sure the emails were Xfinity Verified? Note that the logo is only legitimate when you view a message in their web email site https://connect.xfinity.com. Also note that anyone can insert an XFINITY Verified logo in the body of an email, so it's important not only that it is present, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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