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gwtx
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72 Messages

Wednesday, January 8th, 2025 8:32 PM

xFinity call logs issue

So I have VOIP service with xfinity, and use the call logs for work, about 2 or 3 years ago the call logs started showing any call

that went to voice mail as answered. I was thinking in the past it didn't show as answered but as something else.

Why does it show the call as answered if it went to voice mail ?

Question

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Updated 

6 days ago

51

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

4 months ago

Let's take a deep dive and troubleshoot this issue together, gwtx. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

5

0

gwtx

Contributor

 • 

72 Messages

@XfinityThomasA​ Tried that, the session timed out before a response

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3 months ago

0

gwtx

Contributor

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72 Messages

Abd he can't answer a reply either

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3 months ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

 

gwtx When you send us a direct message the thread stay active for at least 72 hours. It looks like we did send you back a message but we never got a response. Please try again so we can continue to help you. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

gwtx

Contributor

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72 Messages

@XfinityPeterH​ Ok, let try this again , tried calling support today on this issue, as usual the second support person wanted to send a tech out, the last time I had a tech out on a connection issue, they said it was not fixable from their end

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8 days ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

gwtx Please send a Direct Message with your full name and address so that we can look into this for you. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

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