Visitor
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7 Messages
xfinity land line sends known caller to voicemail without ringing
Callers that call regularly who are friends are going directly to voicemail. It didn't happen all the time, but now it's happening every day, and for my brother's number now every time.
We've rebooted the modem more than once.
We've checked that there's no forwarding or blocking.
The phone works -- I get spam calls and junk calls too and some wanted calls
I tested it by calling my brother, asking him what he heard on his end. it goes directly to voicemail.I asked him to call back and his call went directly to voicemail.
I have no idea what to do at this point.
EG
Expert
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120.1K Messages
3 days ago
Concern moved here to the Xfinity Voice help section for assistance.
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XfinitySeth
Official Employee
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1.5K Messages
1 day ago
Hello user_fb9ppz! I know how troubling it would be to have a trusted caller not be able to contact you when they need to, so I appreciate you stopping by our community for help 👍
Xfinity Voice will most commonly send inbound calls from known callers to voicemail without ringing if those calls are classified as Medium Spam Risk. In this case, the calls will be sent directly to voicemail and will not ring. Additionally, calls identified as High Spam Risk will be blocked entirely, while Low Spam Risk calls will be filtered through an Audio CAPTCHA gateway. Have you attempted to manage you Spam blocker settings at connect.xfinity.com/voice/?
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