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user_lt4cau
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Friday, August 15th, 2025

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Xfinity Voice - Can't use Advanced Call Forwarding

I am logged into Xfinity Voice using the primary account, but the Advanced Call Forwarding area only ever displays an error message "Sorry, but something went wrong. Please try again in a few minutes." Because Advanced Call Forwarding is inaccessible, I am unable to complete the nomorobo setup per the official Xfinity instructions (Stop unsolicited robocalls to your home - Xfinity Support). I'm getting too many spam calls and adding numbers to the block list is futile.

Please fix my Advanced Call Forwarding.

Question

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Updated 

8 days ago

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XfinityBrianH

Official Employee

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1.6K Messages

12 days ago

 

user_lt4cau Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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XfinityJamesC

Official Employee

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2.4K Messages

8 days ago

Thank you for sending us a direct message, @user_lt4cau! We were able to work with our Advanced Support Team and restore the functionality of your Advanced Call Forwarding. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

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