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wolffs13
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Saturday, November 9th, 2024 9:12 PM

2 Modems (1 for Voice / 1 for Internet)

I have a Netgear CM2050V that works great for our Xfinity Voice service, but is not capable of the "Next Gen Speed Tier" (mid-split) faster upload speeds. I could purchase a Hitron CODA56 modem (that is capable of the Next Gen Speed Tier" upload speeds), but does not have a telephone port for our Voice service. There is already a splitter on the coaxial line before the modem to reduce power levels. Would it be possible to arrange with Xfinity to have the splitter connect to 2 different modems and designate the CM2050V to connect just to our telephone for Voice service and the Hitron CODA56 connect to the router for Internet service? Not sure if this is allowed. Thanks.

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12 days ago

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XfinityDena

Official Employee

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2.5K Messages

12 days ago

@wolffs13 Great question! You can have only 1 modem on the account. 

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wolffs13

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I would then counter that your official list of "Next Gen Speed Tier" modems does not contain any modems that have a telephone port for Voice service. Are you telling me you would like me to give you less money?? I'm paying for 300 Mbps upload speed and not getting that speed with the CM 2050V. I could either downgrade to a lower speed package (less money to you) or change to a modem like the Hitron CODA56 modem to get the speeds I'm paying for and then cancel my Voice service (less money to you) since I wouldn't be able to use it with a modem that does not have a telephone port. I'm finding it hard to believe that Xfinity cannot find a workaround for this and instead would rather I send them less money. Is that the case?

(edited)

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12 days ago

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XfinityDena

Official Employee

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2.5K Messages

We are working on adding more and more modems that will support the enhance upload speeds. At this time the modems provisioned for the enhanced upload speeds do not support all services. I would be happy to assist you with reviewing the account for a new package. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. Please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and include your full name and service address, so I can assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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BruceW

Gold Problem Solver

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26K Messages

12 days ago

@XfinityDena wrote: "... Please send me a [Modmail message] ..."

"Modmail" is the private message facility used on the Reddit web site. Here in the Xfinity Forums, the equivalent is Direct Messaging. Once again, the employee has given incorrect instructions. And you don't send the DM to the employee, you send it to "Xfinity Support".

To send the requested information in a private Direct Message ("DM") from any forums.xfinity.com page:

  • Click "Sign In" if that prompt is visible  

  • Click the "Direct Messaging" icon above or https://forums.xfinity.com/direct-messaging  

  • On the DM page click the "New message" (pencil and paper) icon  

  • The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.

      Instead, type Xfinity Support there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. Go ahead and select it. But if a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. If that happens, go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.

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