Visitor
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4 Messages
Added Voice service No Pin sent
I added voice service to plan in early October. I was never sent a security pin to set it up. I’ve requested a new pin multiple times and never received anything. It is not setup, no dial tone and now I am being charged for the service that isn’t active
XfinityRaf
Official Employee
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1.7K Messages
7 days ago
Good evening @user_9krw8i. Are you still having no dial tone issues with your home phone service?
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user_hb2l38
4 Messages
2 days ago
I had/have a similar issue. I called many times over a period of 3 weeks to get my phone number ported to Xfinity Voice. Live Customer Support kept me going in circles, and a Manager actually assured me it was because I hadn't yet received my PIN. However I finally, and accidentally, made contact with an Agent (Leah) that knew what she was doing and got the modem software properly loaded and updated (nobody else knew to do this, not even a MANAGER!). Within that three weeks I NEVER received a call-back to resolve the issue as I was assured I would (which is why I continued calling back myself after waiting a couple days, "It will take 3-5 days", OR, It will take 5-7 days" -- [Edited: "Profanity"]!).
I still have yet to receive a PIN -- and that's a big [Edited: "Inflammatory"] as well. The phone is working well enough, and I was told??? that I only need the PIN if I want to add/change services such as voice mail, etc.
Also, because of the incompetence and delay, I asked for a prorated refund and received it.
(edited)
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