anyone else promised a free phone on 9-11-2021 and now being told...nope, not free?

Oh gosh, I'm really sorry to hear that your experience with switching carriers has left you feeling this way. I would recommend reaching out to the Xfinity Mobile team at (888) 936-4968. They are experts in all things Mobile, and will be able to get you taken care of. 

I experienced the same thing. They are now trying to bill me $250 for my 'free phone!

I'm experiencing the same problem . They're billing me $250 for my 'free' phone. 

I'm dealing with the same exact thing right now. Not only is the phone not free, but even if it's defensive and doesn't work and you have no g'damn phone number, you can't get it replaced, fixed or upgraded without paying off the 250$ for a phone you just got two months ago that doesn't work. They aren't willing to budge or actually make their customers happy. I will be going right back to TMobile. This company should stick to the internet it offers that has tons of issues also. I haven't had my phone working for two weeks now and I've spent more than 12 hours on the phone with support and even rented a car to be able to get to the physical store. Just to be told I'm screwed. I just got this service two months ago and I've had one thing after another go wrong since switching. I wish I never left t mobile bc I never had problems like this. Never again. 

I'll be contacting the BBB, my states attorney general, as well as a few others. I am going to be writing scathing reviews on every single forum, social media site, review platform in existence to make sure people know that the promotion they push on people is a scam, and will ultimately keep someone stuck in a two year subpar service that gives you a JUNK phone for your free phone. Oh and then charges you $250 for the thing knowing damn well you can buy one with cash outright at Walmart for 100$. Biggest scam of the century. 

I'm dealing with the same exact thing right now. Not only is the phone not free, but even if it's defensive and doesn't work and you have no g'damn phone number, you can't get it replaced, fixed or upgraded without paying off the 250$ for a phone you just got two months ago that doesn't work. They aren't willing to budge or actually make their customers happy. I will be going right back to TMobile. This company should stick to the internet it offers that has tons of issues also. I haven't had my phone working for two weeks now and I've spent more than 12 hours on the phone with support and even rented a car to be able to get to the physical store. Just to be told I'm screwed. I just got this service two months ago and I've had one thing after another go wrong since switching. I wish I never left t mobile bc I never had problems like this. Never again. 

I'll be contacting the BBB, my states attorney general, as well as a few others. I am going to be writing scathing reviews on every single forum, social media site, review platform in existence to make sure people know that the promotion they push on people is a scam, and will ultimately keep someone stuck in a two year subpar service that gives you a JUNK phone for your free phone. Oh and then charges you $250 for the thing knowing damn well you can buy one with cash outright at Walmart for 100$. Biggest scam of the century. 

They are doing it again and I am stuck with a phone I didn't need and they cannot even activate it.  They gave me "They would look into why it can't be activated and I called back because no call and than they told me they still don't know why except I had to have xfinity in my house.  Well we can't get Xfinity since we moved because they did not run the lines. New housing development and it could be a couple years before lines are ran.  Now I have a phone they are charging me for because I can't use them as a carrier and they can't activate it and neither can anyone else because it is Xfinity phone and YES OF COURSE NOBODY TALKED TO ME UNTIL THE 30 DAYS WERE UP. This is the biggest scam I have ever seen. I can bet you I talked to about 10 representatives passing me around and it is sourced our of the country so they didn't even understand half of what I was talking about.  I thought Xfinity was a reputable company and had used them before this but I will never ever even if I don't have a choice like my new address no Xfinity and why this makes me even madder they know it but will do without cable phone ect instead of using ATT again.  I had Att phone since first Iphone came and told all the docs I worked with to give up blackberry and go to iphone gave i good reviews all the time but something happened that made this company into a scam company and as big as they are you would think they would not need to rip people off.

I opened an Xfinity mobile account in May 2021 for my senior parents and were told that we could save $50 per month on our regular service by opening an Xfinity Mobile account. We were also told that we would get two FREE phones and that it would only cost us $15 per month each. We did not realize that this was untrue and were very disappointed when we found out that the phones were not free.  My mom was diagnosed with Alzheimers and I had to cancel the account, but they just kept auto billing me.  I never got the $50 off my regular account and I am still being billed for cheap phones even though we never used the service. I would never recommend this service, a total scam!

They are doing the same BS in 2022.

On July 17 (2032) I went to Xfinity my carrier of two years after my unlocked iPhone became inoperable. I asked Xfinity how I can purchase a phone with them as previously had been very happy with my service. Alexander was my sales agent at the Southgate Xfinity location in Colorado Springs Colorado, Zip Code 80906. He advised that they were running a promo through July 27, for a free iPhone SE. Alex advised all I’d have to do was add a new line to my mobile service and I would receive not only one iPhone SE for me, but another iPhone SE for my partner. So my partner agreed to move over from AT&T and we ported her number and he gave her an iPhone SE. He also gave me a black iPhone SE and advised MULTIPLE TIMES that both iPhones were free, under the promos room, ALL I had to do for my black iPhone SE to be free was to port a number over from either Google voice or a TracFone within 30 days. On August 3rd, 2022 I stopped by the Xfinity Store to port over my recent Google voice number (within the 30 days). The representative then proceeded to port my new number over. As he was porting my number over he advised the phone was still not free under the promotion because Alexander had placed the iPhone SE as an upgrade instead of the promotion. Meaning I was now locked into a 24 month contract for $500 after I had been advised multiple times the IPhone was free. As you could imagine I was livid that I had been sent home with this new phone under false pretenses. I asked to speak with a manager at the store and they advised me that would not do any good, and that the female manager is never in the office anyway. I asked how I could escalate this and they gave me the Xfinity mobile customer care number. I tried to get more resolution at the store however, they advised me there was nothing more they could do. They could not add the promotion nor add any credits to the account. I go home that night and I spent over an hour speaking with an Xfinity rep who tells me it needs to speak to the escalation team in the morning. They ended the call with me at 1 AM and proceeded to call me at 5:30 AM the following morning. I spent another hour on the phone with a customer service representative achieving absolutely nothing. The only thing achieved with Eli (a tier ll representative) is that he assured me over and over again that as soon as the Google Voice number is successfully ported on their end, the iPhone SE will be free. At this point I did not trust anyone from Xfinity, so I requested Eli send me email documentation advising the phone will be free once the Google number was ported. He advised he could not send me email documentation however all of the calls are recorded, and repeat it to me again once the Google voice number is ported, the iPhone SE WILL RECEIVE THE PROMOTION and the account will be  completely credited. Eli advises he will call me on Saturday (August 6th, 2022) at 8 AM to confirm the number is ported and apply the promotion. Saturday morning comes and no call. I called Xfinity, spend another hour and 12 minutes on the phone accomplishing absolutely nothing. The woman on the phone tells me that she cannot apply the promotion there’s an error code. At this point I am up to my head with frustration and demand that Xfinity find someone who can provide either the promotion or a FULL credit. She then advises there is no team beyond tier 2 that can assist me. The tier 2 representative advises me that I need to go back to the store and speak with Alexander and the GM of the Southgate store. I advised her the last person I would go to is the representative that lied about a “FREE” $500 contract. I had a prior engagement planned at 10 AM that morning and advised I had to disconnect the call. At this point I do not have ANY faith that Xfinity will sort this matter out. Every other rep I speak to states the iPhone SE was received during the promotion deadlines and will RECEIVE the credit, however out of the now many hours spent dealing with this, NO ONE can seem to help me. I have followed every steps that Xfinity has asked me to complete; porting the number, adding my partner to the line, countless hours on the phone and in person at the Xfinity store. I need somebody to reach out to me IMMEDIATELY to provide a solution by making right on Alexander’s many mistakes, and now horrible experiences with the Customer “Care” team. At this point every representative I speak with does not know which way is up or down or where to send me and I will keep escalating this until SOMEONE finds the means to comp this phone which I’ve been told is “free” yet I’m still paying for every month. 

-Lauren Staley 

Ive posted this on every email complaint I can, yet still calling everyday with no solution.

I'm just realizing this is happening to me my old company bill every month was $30 they told me they give me a free phone and a discount on my monthly bill I'm finding out I owe them $300.75 a month that's why I came to this site to see if it had happened to other people I'm sorry to find out it has