1 Message
Billing Dispute
My Xfinity Voice was discontinued on February 26, 2024. I have continued to be billed $30.00 a month for this service in March, April, May and June. I have contacted Xfinity several times by phone and live chat to correct this error and each time was assured the matter would be resolved. After my last call on May 17, 2024 speaking with Mark, I was told I would receive a credit for these charges. I received an email later that day stating that I was given a $60.00 credit. This is yet another mistake since I was billed $30.00 incorrectly for four months which equals $120.00. I am beyond frustrated with this and I am still due another $60.00 credit.
XfinityDena
Official Employee
•
2.5K Messages
6 months ago
@user_d6ir7n I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service and billing. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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