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cirsaw
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Thursday, August 8th, 2024 12:57 AM

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Caller ID not Working

I had to upgrade my modem to XB7 to get the 800 mbs internet. I have ultimate tv, voice and internet. Before I set up my new modem the caller ID on tv displayed perfectly. After the new modem it does not display. I have turned everything off and on. I also had a chat and new signals were sent, still no caller ID.

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Updated 

2 years ago

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Accepted Solution

XfinityAldrik

Official Employee

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2.7K Messages

2 years ago

Thank you for reaching out to us @cirsaw! You’ve reached the right team to troubleshoot this issue. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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cirsaw

8 Messages

I did as requested but no response and still no caller ID on tv.

2 years ago

0

XfinityJeniece

Official Employee

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4.2K Messages

Thanks for reaching back out, cirsaw. We would be happy to help you with this issue. I am showing we sent over a Direct Message. Can you please provide us with the requested information through the Direct Message? We look forward to working with you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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gkc324

Visitor

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2 Messages

Same issue with my new X1 cable box I had to swap out not showing caller ID anymore!

2 years ago

0

XfinityShawn

Official Employee

 • 

2.6K Messages

 

gkc324 When you swapped out the box, did the called ID issue get resolved?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

gkc324

Visitor

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2 Messages

no it's not been working for awhile! I do get notifications on screen if they leave a voicemail massage but no incoming call notification.

(edited)

2 years ago

0

user_2b808g

1 Message

2 years ago

New Xfinity router. Caller ID not working. 

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XfinityPaula

Official Employee

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2.2K Messages

Hello user_2b808g! Thanks for reaching out to us on our Xfinity Forums. I'm terribly sorry to hear that the caller ID is not working with the new router. I don't answer calls unless I can check my caller ID first, so I know this is an important service to have working! I would love to help out! 

Are you having any trouble with making or receiving calls? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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