Thank you for reaching out and creating a new post. I understand the caller ID function on your cable box is no longer working. I can see how the sudden change would cause confusion. Have you recently made any changes to your plan or services? If so, did this begin right after, or has this just recently become an issue?
Greetings, @alwann! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this caller ID issue. You have definitely come to the right place for assistance.
There is a specific code in our system that allows your caller ID to appear on your X1 set-top box. If you recently made changes to your service, it's possible the caller ID code was omitted. It is usually part of the home phone service package, but it needs to be re-selected any time a package change is configured. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityVianney
Official Employee
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2.8K Messages
4 months ago
Thank you for reaching out and creating a new post. I understand the caller ID function on your cable box is no longer working. I can see how the sudden change would cause confusion. Have you recently made any changes to your plan or services? If so, did this begin right after, or has this just recently become an issue?
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dalewil0529
Visitor
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6 Messages
2 months ago
I haven’t had caller for a year even though the Xfinity Voice is ON Caller ID displayed on Tv is enabled
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