New Poster
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3 Messages
Calls going to voicemail
When the phone rings, incoming calls go to voicemail even when we answer the phone after 1 ring. Outgoing calls are working fine. Any suggestions?
New Poster
•
3 Messages
When the phone rings, incoming calls go to voicemail even when we answer the phone after 1 ring. Outgoing calls are working fine. Any suggestions?
XfinityDemitrius
Official Employee
•
1.3K Messages
1 year ago
Hey @RobertT100,
Thank you for visiting our Xfinity Community Forums support page. We would be more than happy to look into the issues you may be experiencing with the Xfinity Voice service. Are you using a phone that is directly connected to the cable modem? Are the calls also getting directed to your Xfinity Voicemail or local answering machine? We hope to hear from you soon.
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