can't access voicemail

When I try to access my voicemail, the screen keeps flickering between white and the loading screen with the small circle with 3 dots in the middle and will not go to my voicemail page. It doesn't happen every time but it's been a frequent occurrence.

Responses

XfinityBenjaminM

Official Employee

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2.2K Messages

9 days ago

user_v3o7ef Hi there! Please try clearing out your cookies/cache and see if the issue persists. If it does, let us know and we'll be happy to help!

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user_v3o7ef

Visitor

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2 Messages

9 days ago

I did that before contacting you. Cleaned everything, scanned for any problems, still can't access. Quite frankly, this isn't the first time this has happened. Usually the problem resolves itself within a short period of time. This has been days now and it has me rethinking my entire Xfinity subscriptions.

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XfinityBenjaminM

Official Employee

•

2.2K Messages

user_v3o7ef Hmm, let's go ahead and take closer look and see what's going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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9 days ago

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Home Phone Service & Equipment

user_v3o7ef

can't access voicemail

XfinityBenjaminM

user_v3o7ef

XfinityBenjaminM

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