Hello user_n1kxa9 is this still a concern for you? Are you able to call the home line and get through? If not, what do you hear when attempting to call?
user_n1kxa9 Let's take a closer look at your home phone and see if we can figure out what is going on. please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My mother is having the same issue on her Xfinity home phone... going on roughly a month now. I get the "your call cannot be completed as dialed" when I call her. She also cannot make phone calls out. I'm not seeing the option to create a direct message as instructed in this thread. I've tried talking to technical support several times to no avail. Can you please help?
Hey there, user_r9qdkx! Thank you for reaching out with your Mother's home phone issue encountered. I understand how important it is to be able to reach your family member right away as it is important for them to reach others too. Rest assured, you have reached our Digital Care team who can help troubleshoot this issue further.
By chance, have you been able to visit her lately to check if there is an irregular blinking light on her modem? Also, has she tried to unplug the ethernet cord from behind the modem and plug it back in until she hears a click sound? Does she have a cellphone as a secondary emergency line where you can reach her to confirm these details?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlfonso
Official Employee
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2K Messages
4 months ago
Hello user_n1kxa9 is this still a concern for you? Are you able to call the home line and get through? If not, what do you hear when attempting to call?
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XfinityMartyR
Official Employee
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2.6K Messages
4 months ago
0
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user_r9qdkx
Visitor
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1 Message
3 days ago
My mother is having the same issue on her Xfinity home phone... going on roughly a month now. I get the "your call cannot be completed as dialed" when I call her. She also cannot make phone calls out. I'm not seeing the option to create a direct message as instructed in this thread. I've tried talking to technical support several times to no avail. Can you please help?
1
0