Frequent Visitor
•
17 Messages
Can't sign up for home phone?
I'm an Xfinity internet and cable customer and want to transfer my home phone number from Verizon to Xfinity. I have my own modem that has phone capability. When I log in to my account and try to change my plan, it only offers me mobile. When I go to the Xfinity Home Phone Services page and click Shop Home Phone, I get the same Add Mobile page. However, if I go to the Xfinity page and don't log on and act like I'm signing up for new service to a neighbor's address who isn't on Xfinity, I can choose Home Phone. Why can't I add Home Phone to my plan?
XfinityMartyR
Official Employee
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2.5K Messages
9 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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