Charge for tech to come out and activate my phone

I had one solid week of troubleshooting with Comcast on why my digital voice was out for two weeks, no access to phone. The only resolution was tech coming out to the home and he got it started. I have a $100.00 charge that needs to be credited. I worked with several people on the phone and no one could get it started until the tech came out and did something. I need my accout credited ASAP for the $100.00 charge.

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XfinityEmilyB

Official Employee

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2.2K Messages

1 month ago

user_l2xf0w Welcome to our community forum! Thank you for reaching out so we can answer your questions about the professional instal charge on your bill. If a technician is required to complete an installation, a $100 charge will apply. If the technician determines your reported service issue is unrelated to Xfinity services or rental equipment, a $100 charge will apply. You can learn more about service visits here.

I'd like to check the details of the work order to ensure this was billed correctly. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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user_l2xf0w

Visitor

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2 Messages

27 days ago

Problem is not resolved and needs to be escalated further. I do not have the initial $100.00 credit and a chat rep charged my card on file an additional $70. The credit should be $170 at this point. I’m having to make this escalation a fulltime job. I’m a customer for over 30 years with every product you offer. Someone needs to are this right ASAP.

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XfinityPaula

Official Employee

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1.6K Messages

user_l2xf0w I truly appreciate you being with us for over 30 years. Thank you so much!

I'm sorry that the credit was not applied yet, and my team would love to help out.

Please send us a direct message with your name and service address so that we can access the details and make sure that we have the account corrected.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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27 days ago

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Home Phone Service & Equipment

user_l2xf0w

Charge for tech to come out and activate my phone

XfinityEmilyB

user_l2xf0w

XfinityPaula

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