I need to connect landline phone to purchased router that doesn't have phone jack
That isn't possible. To use their phone service you need to have a modem with phone jacks. In some markets, you can add a second modem for phone-only use. If that's not possible in your area, you'll need to replace the modem with a compatible model or rent one of their all-in-one gateway devices.
ETA: See the "Voice Telephone enabled" devices on https://www.xfinity.com/support/devices and in the "All Compatible Devices" PDF link near the bottom of that page.
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BigMikeC, Thanks for reaching out to Xfinity Support. That is a great question. Our landline service is VoIP. If you would like to know more, we would be happy to assist you.
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BruceW
Gold Problem Solver
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27.6K Messages
2 years ago
That isn't possible. To use their phone service you need to have a modem with phone jacks. In some markets, you can add a second modem for phone-only use. If that's not possible in your area, you'll need to replace the modem with a compatible model or rent one of their all-in-one gateway devices.
ETA: See the "Voice Telephone enabled" devices on https://www.xfinity.com/support/devices and in the "All Compatible Devices" PDF link near the bottom of that page.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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