Visitor

 • 

2 Messages

Wednesday, November 12th, 2025 4:38 AM

Dial Up Connection?

I got on the internet in 2002 using the so-called 'Dial Up Connection'. I'm still paying Microsoft for a Dial Up Connection. Do I need a Dial Up Connection if I am on Xfinity? Is it safe for me to cancel my 'Dial Up Connection'? I'm on Windows 11 Pro.

Oldest First
Selected Oldest First

Contributor

 • 

87 Messages

5 days ago

If you have Xfinity for your Internet Service you no longer need Dial Up as its been well put out to pasture by AOL of all things mind you ;) 

Still there are some things to keep in mind. With Dialup , downloading updates in today's world of internet requires a broadband connection, something that will integrate into your daily computer life regularly so that your computer can stay secure. But also keep in mind that you need to also stay away from websites that are dangerous. If you have the XFI Gateway Router you can enable advanced security so that it makes it more difficult for your computer to go to malicious sites through the Advanced Security Option. And of course if you prefer total peace of mind many companies like McAfee and Norton to name a few can offer up more protection for yourself and your computer. 

Visitor

 • 

2 Messages

3 days ago

I forgot to ask. What about emails? I'm on Outlook. Is Outlook with my 365 account or with my Dial Up Connection account? 

Contributor

 • 

87 Messages

@user_c7btqv​ Outlook was formerly known as MSN and Hotmail (I won't post dot coms in the end as I may get flagged by the spam filters) but if your Outlook email account was included with your 365 subscription you should be fine. If you for some reason cancel your 365 subscription your Outlook Email would continue to send and receive but you would be imposed by the storage limitations of your free account and some things will not work for you in the end. 

For more questions on Microsoft products I would suggest contacting them direct :) 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

*Please note I am not an employee of Xfinity in any way. I am using customer support skills and my passion of helping others. If something I reply to is helpful please give it a like. Thank you very much!*

Official Employee

 • 

2.7K Messages

 

user_c7btqv Thank you so much for stopping in with your questions about Xfinity vs your dial-up connection. @sailorbear510 Is correct, no need to keep both, but if you are worried about security, our Xfinity advanced security options will help out with blocking. Still, you can always add on that with additional security options. 
Feel free to let us know if you have any other questions about the switch to broadband! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here