Visitor

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4 Messages

Tuesday, July 29th, 2025

Dropped calls

Our landline drops calls after 30 minutes. Constantly. Please help. 

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Official Employee

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2.7K Messages

12 days ago

Hello, @user_ichd12 sorry to have read about you voice services dropping calls. Have you performed any troubleshooting to correct this issue? For example, using the tools within the Xfinity App or rebooting your modem? 

Visitor

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4 Messages

Yes. It did not work. Have reset the router multiple times. 

Official Employee

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2.5K Messages

user_ichd12 You may want to check the phone jack connections going to the modem, and the phone system. If they are not seated correctly, it can cause dial tone issues, and call drops. So the community can understand your concerns a bit better, are you using your own modem, or a Xfinity Gateway for Xfinity Voice service? Also, what type of home phone system do you have?  

 

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Visitor

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4 Messages

Xfinity gateway. New cordless phone system. 

Official Employee

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2.5K Messages

 

user_ichd12 Since the issue started, have you reset the main base for the Cordless phone system?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Yes. Main base has been restarted. 

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