Dropped Phone Calls

user_4yzf5n That would be frustrating. Thank you so much for reaching out for help with your home phone services. A dropped call on your home phone may be related to connection issues with our internet, but we would be more than happy to help if you are still having issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.