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user_a13b69
1st Topic

Visitor

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2 Messages

Wednesday, October 26th, 2022 10:15 PM

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Getting quite a bit of Static

I have been getting alot of Static on my phone for the last 24 hours. How do I fix this?

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2 years ago

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XfinityRichard

Official Employee

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1.4K Messages

2 years ago

Hi there, @user_a13b69 I'm very sorry for the static you are experiencing on your home phone. Please be assured you reached the right person to assist you. Have you tried turning your modem off from the electrical outlet for about 1 minute and then plugging it back in again?

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user_a13b69

Visitor

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2 Messages

@XfinityRichard​ 

Thanks Richard. I tried what you said, and it didn't work. I was able to speak to a tech at Comcast, he tried a few things, but is sending someone out to help, this weekend.  

2 years ago

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XfinityRay

Official Employee

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2.2K Messages

Thanks for trying that step, @user_a13b69. I am sorry that didn't resolve the problem but am glad we have a visit set up. We certainly want your calls to be clear and without any issues. We will reach out at the end of the weekend to see how the visit went and to ensure there a no more issues with the service. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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XfinityJanelle

Official Employee

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1.3K Messages

Good Evening @user_a13b69 how did the visit go from the Technician. Did they resolve the static on the phone line?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_d32c1b

Visitor

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1 Message

2 years ago

I am getting excessive static on my local news broadcasting channel

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CCJoseph

Problem Solver

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729 Messages

@

 

I can understand why that would be so frustrating, and I am sorry about that! Have you been able to try any troubleshooting to see if that clears it up? If you have tried the usual and nothing seems to be helping, you can also send us a DM here by following these directions:

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

2 years ago

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